Privacy Policy

1. Introduction

KiloBrains ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bioinformatics and AI workflow platform, including our website and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Account credentials and authentication information
• Professional affiliation and research interests
• Payment and billing information
• Communications with our support team

2.2 Usage Data

We automatically collect information about your use of our platform:

• Workflow configurations and parameters
• System usage patterns and performance metrics
• Log files and error reports
• Device information and browser type
• IP addresses and geographic location

2.3 Research Data

When you upload or process data through our platform, we may have access to your research data, including but not limited to genomic sequences, experimental results, and derived analyses. We treat all research data with the highest level of confidentiality and security.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our workflow platform services
• Processing your workflows and computational tasks
• Managing your account and billing
• Improving our platform performance and features
• Providing technical support and customer service
• Sending important updates about our services
• Conducting research to improve bioinformatics tools (anonymized)
• Complying with legal obligations and protecting our rights

4. Data Security and Storage

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for data transmission
• Secure cloud infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Backup and disaster recovery procedures

Your research data is stored in secure, geographically distributed data centers. We maintain data backups for service reliability while ensuring your data remains private and secure.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in operating our platform
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Your Consent: When you explicitly authorize us to share specific information

Research data remains strictly confidential and is never shared without your explicit consent.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at hello@kilobrains.com.

7. International Data Transfers

As we are based in Australia, your information may be transferred to and processed in Australia and other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

8. Retention Period

We retain your personal information and research data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal and contractual requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: